PRIVACY POLICY

Reaplus Inc. (hereinafter referred to as "the Company") takes the utmost care in protecting customer personal information, complies with the Act on the Protection of Personal Information and related laws and regulations, and handles personal information appropriately in accordance with the following Privacy Policy.

1. Business information

Company name: Reaplus Inc.
Address: Urban Park Daikanyama I, 9-8 Sarugakucho, Shibuya-ku, Tokyo 150-0033, Japan
Representative: Shion Matsumoto

2. Definition of personal information

In this Privacy Policy, "personal information" refers to "personal information" as defined by the Act on the Protection of Personal Information — information about a living individual that can identify a specific person by name, date of birth or other description, or that includes a personal identification code.

3. How we collect personal information

The Company may request personal information such as name, email address, and phone number through inquiry forms and similar channels when customers register for our services.

4. Purposes of use

The Company uses the personal information we collect for the following purposes.

• To provide and operate our services
• To respond to customer inquiries
• To provide information about our services
• To contact customers for maintenance, important notices and similar communications
• To identify customers who violate our terms of service or use our services for improper purposes, and to refuse their use

5. Security measures for personal information

The Company strives to keep personal information accurate and up to date, and conducts education and training for all employees and officers to protect it from unauthorized access, alteration, leakage, loss and damage. We also maintain personal information protection rules and regularly audit on-site management practices.

6. Provision of personal information to third parties

The Company does not provide personal information to third parties except in the following cases.

• When the customer has given consent
• When required by law
• When necessary to protect human life, body, or property

The Company may share personal information among the companies of its corporate group within the scope of the "Purposes of use" described above. In such cases, Reaplus Inc. is the responsible party.

7. Disclosure of personal information

When a customer requests disclosure of their personal information, the Company will disclose it to the customer without delay. However, if disclosure falls under any of the following, we may decline to disclose all or part of the information, and if we do so we will notify the customer of that decision without delay.

• When there is a risk of harm to the life, body, property or other rights and interests of the customer or a third party
• When there is a risk of significant interference with the proper conduct of the Company's business
• When disclosure would otherwise violate the law

8. Correction and deletion of personal information

When the personal information that the Company holds about a customer is incorrect, the customer may request the Company to correct, add to, or delete that personal information (hereinafter "Correction, etc.") in accordance with the procedures established by the Company.

9. Suspension of use of personal information

If a customer requests that we suspend or erase their personal information (hereinafter "Suspension of Use, etc.") on the grounds that it is being handled beyond the scope of the stated purposes of use or was obtained by improper means, the Company will conduct any necessary investigation without delay.

10. Use of cookies and similar technologies

Our website may use cookies and similar technologies. These technologies help us understand how our services are used and contribute to service improvements. Cookies do not contain information that identifies an individual. Customers who wish to disable cookies may do so by changing their web browser settings.

This site also supports SSL, and any personal information you enter is transmitted in encrypted form.

11. Disclaimer

While the Company strives for accuracy in the information published on its website, we do not guarantee its completeness, accuracy, usefulness, or other attributes. The Company assumes no responsibility for any damages arising from the use of information on our website.

Regarding links to external sites published on our website, the Company does not guarantee their content or safety.

12. Changes to this Privacy Policy

Except for matters otherwise stipulated by law or in this Policy, the contents of this Policy may be changed without notice to customers. The revised Privacy Policy will take effect from the time it is posted on our website.

13. Contact for inquiries

For inquiries about this Policy, please contact us at the address below.

Reaplus Inc.
Urban Park Daikanyama I, 9-8 Sarugakucho, Shibuya-ku, Tokyo 150-0033, Japan
Hours: 11:00–19:00 (excluding Saturdays, Sundays, year-end and New Year holidays, and Golden Week)
Email: info@reaplus.jp

Effective date: April 20, 2026